Definition

Nexus Roofing is a division of Deficiency Detect Corp., the legal entity behind this service. All references to "Nexus Roofing" or "Nexus" in this policy refer to the metal roofing and contracting division of Deficiency Detect Corp.

Introduction

Welcome to Nexus Roofing. We provide specialized metal roofing solutions across Ontario. This Privacy Policy explains how we handle your information when you visit our website, use our lead forms, or interact with our marketing.

Information We Collect

We collect minimal data necessary to provide roofing estimates and to understand how visitors interact with our brand.

1. Contact Information: When you request a quote or contact us, we collect your name, email, phone number, and property address to facilitate site walkthroughs and estimates.
2. Website Usage Data: We collect technical page data (such as page views, button clicks, and session duration) to improve our website's performance and marketing reach.
3. No-Cookie Policy: Our website is designed to prioritize privacy. We do not store traditional tracking cookies on your device to monitor your behavior across the web.

How We Use Your Information

We use your data strictly for operational and communication purposes within the province of Ontario.

1. To provide accurate metal roofing quotes and schedule professional consultations.
2. To send project updates and marketing communications (email/SMS), which you can opt out of at any time.
3. To analyze anonymized website traffic to optimize our digital presence using modern analytics tools.

Data Security

We implement industry-standard security measures to protect the integrity of your project and personal data.

1. Project data and contact details are stored in secure, restricted-access systems.
2. We use encrypted protocols for data transmission between your browser and our servers.
3. While we maintain rigorous standards, no system is entirely immune to risk; we continuously monitor for vulnerabilities.

Third-Party Services and Data Sharing

We do not sell, rent, or trade your personal data. We use select third-party tools to assist with analytics and notifications.

1. Analytics: We use privacy-focused tools (such as PostHog) to monitor page interactions without the use of persistent cookies.
2. Service Providers: We may share your contact details with internal notification systems (like Discord) or email providers strictly to process your request.
3. Compliance: We may disclose information if required by Ontario or Canadian federal law.

Data Retention

We keep your project information as long as it is necessary to service your roof or maintain our business records.

1. Lead data is retained to provide long-term support and warranty tracking for our metal roofing installations.
2. If you opt out of marketing, we retain only the data required to ensure you are no longer contacted.

Your Rights

As an Ontario resident, you have control over your data.

1. You may request a copy of the personal data we have on file for you.
2. You can request the correction of your contact details or property information.
3. You may request the deletion of your personal data, subject to legal or warranty-related retention requirements.

Changes to This Policy

We may update this policy to reflect changes in privacy laws or our roofing operations.

1. Updates are effective immediately upon posting to this page.
2. We encourage you to review this date periodically to stay informed.

Contact Us

For questions regarding your privacy or data, please contact the Nexus Roofing team at support@nexusroofing.com.

Governing Law

This Privacy Policy is governed by the laws of the Province of Ontario and the federal laws of Canada (PIPEDA).

1. Any disputes shall be resolved exclusively in the courts of the Greater Toronto Area, Ontario, Canada.